Putting the People back in PPT

Presenter: Mike Cardinal, Director BPMO - US, Thirdera

When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in the end the most important element of all is people. It is people who perform processes and use technology. Shouldn’t we put as much emphasis on having people in the right places to make process and technology work the best it can?

Join Michael Cardinal as he brings knowledge and wisdom of others from the world of business into the realm of service management. Michael will explore what experts have to say about empowering and supporting people in their work.

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