Knowledge is Power-Turning Data into Wisdom within an SKMS

Posted by Cid Tyer on Jul 22nd 2009

• #best practice
• #Data
• #Donna Knapp
• #free
• #ITIL
• #ITSM Academy
• #Jayne Groll
• #Knowledge is Power
• #Lisa Schwartz
• #service knowledge management system
• #SKMS
• #webinar
• #wisdom