Effective Questioning for ITSM with Michael Cardinal, ITSM Academy Posted by Cid Tyer on Apr 11th 2012 Download the: Slide Deck Q&A Report … read more
Using Six Sigma to Drive Service Desk Improvement Posted by Cid Tyer on Feb 8th 2012 Download the: Slide Deck Q&A Report … read more
Linking Customer and Employee Satisfaction with Donna Knapp Posted by Cid Tyer on Feb 8th 2012 Download the: Slide Deck Q&A Report … read more
Crafting ITSM Service Catalogs that Work Posted by Cid Tyer on Nov 16th 2011 Download the:Slide Deck Q&A Report … read more
Incident Management Metrics: A University of Miami Case Study Posted by Cid Tyer on Oct 19th 2011 Download the: Slide Deck Q&A Report Call Monitor Template Service Request Eval. Template … read more