The State of ITSM and… 2026 Jan 29th 2026 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Register Today ITSM has been evolving for years - but in 2026, the question is… what’s next? Join us as we examine how … read more
Beyond Monitoring: Achieving Predictive IT with AIOps Jun 19th 2025 Presenter: Suresh GP, Managing Director, TaUB Solutions Join Suresh, as he dives into the transformative potential of AIOps. This session will unpack core AIOps principles, walk through practical imp … read more
Optimizing Value Streams and Processes with AI Oct 17th 2024 Presenter: Donna Knapp, Curriculum Development Manager Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associ … read more
AI-Proof Your Career Jun 20th 2024 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy If someone could give you a prescription for surviving and thriving in the age of AI what do you think it would inc … read more
How AI will Affect ITSM Programs May 17th 2024 Presenter: Mark Hinkle, CEO & Founder, Peripety Labs Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution f … read more