Keeping the End Goal in Mind with Kyna Autrey & Joseph Bryson, SAIC Posted by Cid Tyer on Nov 17th 2010 Download the: Slide Deck Q&A Report #best practice #end goal #ITIL #ITSM Academy #Jayne Groll #Joseph Bryson #Kyna Autrey #Lisa Schwartz #SAIC #underpinning agreements Facebook Email Print Twitter Linkedin