Introducing ITIL Practitioner, with Donna Knapp

Continuous improvement is a cornerstone of the ITIL framework and – good news! – it’s about to get easier. Join us for an introduction to the newly launched ITIL Practitioner qualification. This exciting and pragmatic new course is designed to help individuals develop the critical competencies needed to adapt ITIL practices to their organizations’ circumstances, needs and goals. Learn how this new certification fits in the ITIL Qualification Scheme and get a sneak peek at 9 guiding principles you can start applying TODAY to the planning and implementation of your service improvements. 

Learn more about ITIL Practitioner here: http://www.itsmacademy.com/itil-practitioner/

Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf

Download the:

• Slide Deck
  
• Q&A Report