5 Ways ITSM Can Support DevOp

Presenters: Jayne Groll, and Lisa Schwartz co-founder ITSM Academy

There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not negate the need for service management, it validates it – with some adaptation to be faster and more agile. This webinar will demonstrate five ways that ITSM processes can be adapted to and support emerging DevOps practices.

Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf 

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• Slide Deck
  
• Q&A Report