Leadership & Timeline

Educate & Inspire: The ITSM Academy Story

Our Beginning (2004) History of ITSM Academy

What started as a passion for IT Service Management and education became a mission: to build a trusted, independent training organization that would serve as a catalyst for professional growth. In 2004, ITSM Academy was founded with a clear purpose - to create engaging, practical training that equips IT professionals to succeed.

Building Momentum (2005–2010)

  • Developed all available ITIL training in-house, including Service Manager.
  • Expanded the portfolio to include emerging practices alongside ITIL.
  • Incorporated tools and resources like the Learner Portal and Personal Action Plans to extend learning beyond the classroom.
  • Introduced Certified Process Design Engineer (CPDE) certification course.
    • #LisasFavoriteClass #DonnaSaidDeming
  • Stood up the ITSM Professor blog as a positive place to share knowledge and insights - it still is going strong today!
  • Grew a vibrant learning community, fostering peer networking and professional connections.

Growing & Innovating (2011–2020)

  • Introduced GAME ON! simulations, immersive experiences that make learning real and fun.
  • Co-founded the DevOps Institute while launching ITSM Academy’s DevOps Campus, becoming the first global elite partner of DOI.
  • Added Agile, DevOps, and SRE programs to help professionals adapt to new ways of working.
  • Enhanced virtual learning options long before “remote training” became the norm.
  • Strengthened our global reach, serving learners from a wide range of industries and geographies.

Today & Beyond (2021–Present)

  • In addition to all ITIL courses, we continue to lead with fresh courses in Experience Management, Value Stream Management, AI, and other modern practices.
  • Co-founded the Open Service Community, where peers share knowledge and insights.

Our Commitment

From a single vision to a 20+ year legacy, ITSM Academy has grown into a community where professionals learn, connect, and transform their careers.  

...educate & inspire isn’t just our tagline, it’s who we are.

By now, you’ve likely researched more than one training provider. What makes ITSM Academy different? Why should you choose us?

“Our business values are founded in trust, loyalty, professionalism and long-term relationships. We provide personalized solutions based on those same values and built on the foundation of our own experiences - as IT Professionals.”

Sounds nice, but can we back that statement up?
We don’t need to. Our 100,000+ (and growing!) alumni do it for us.
They are happy to talk about the quality and personalized services they receive from ITSM Academy.
Please visit our testimonials page, or contact us for additional information.

Thanks for visiting ITSM Academy - we look forward to welcoming you into our learning community.

 

Sincerely,

Lisa Schwartz, Founder and CXO ITSM Academy, Co-Founder DevOps Institute & XLACollab. Connect with me on LinkedIn   

There is no traffic jam on the extra mile ~ Roger Staubach

      

 
 

ITSM Academy, Inc. is Minority Business Enterprise (MBE) certified, woman-owned and operated.

 
 

The Story of Franny The Flamingo franny-favicon.png

!