ITIL (Version 5) Foundation Bridge classes are scheduled in the United States. The ITSM Academy launch class starts on April 28, 2026. This course is designed specifically for professionals who already hold the ITIL 4 Foundation certification and want to efficiently transition to ITIL (Version 5). The Bridge focuses on what’s new and what’s changed—introducing updated guidance around Digital Product and Service Management (DPSM), experience-driven services, strategy, transformation, and AI-native operating models, while building on the ITIL knowledge learners already have.

ITIL (Version 5) Foundation Bridge Course - Accredited

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Delivered virtually in U.S. friendly time zones. Class includes an exam voucher. 

The ITIL® (Version 5) Foundation Bridge certification class for professionals whose roles or organizations specifically require an ITIL (Version 5) Foundation certification or learners who want to refresh and reinforce their ITIL 4 Foundation knowledge before advancing to higher-level courses.

This Bridge course is not required to progress within the ITIL (Version 5) qualification scheme. Learners who hold a valid ITIL 4 Foundation certification can move directly into advanced ITIL (Version 5) courses without taking this course.

ITIL (Version 5) Foundation Bridge offers a fast, focused route for ITIL 4 certification holders to upgrade to ITIL Foundation (Version 5), concentrating exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.

In this course learners are introduced to the key concepts of digital product and service management (DPSM) not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations. It provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.

This 8-hour certification course enables learners to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

Audience: 

  • Professionals holding a valid ITIL 4 Foundation certification
  • Individuals planning to pursue ITIL (Version 5) advanced designations
  • Practitioners who want their certification aligned with the current ITIL version
  • IT professionals involved in digital product and service management at any level
  • Organizations seeking to upgrade team knowledge quickly, consistently, and at scale as ITIL® Version 5 is adopted

Course Objectives: The learning objectives of ITIL (Version 5) Foundation Bridge include an understanding of key enhancements introduced in ITIL (Version 5) such as:

  • Key concepts of digital product and service management
  • The role of ITIL management practices
  • The ITIL Product and Service Lifecycle Model
  • Operating models, value chains, and value streams
  • Value stream mapping and management
  • ITIL and other frameworks

ITSM Academy's ITIL Foundation Bridge class includes experiential assignments, GAME ON! An Interactive Learning Experience® and access to ITSM Academy’s Learner Portal.

Memory exercises, study aids, and games are also included to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill-in-the-blank, matching, and exam prep questions, along with a "just-for-fun" crossword puzzle. Some are completed as interactive in-class exercises, and some are utilized as homework.

Enhanced in-house by the ITSM Academy content team, our course covers all the material specified in the ITIL (Version 5) Foundation Bridge syllabus and prepares attendees to successfully achieve their ITIL Foundation certification. See full class outline below.

Course / Student Materials:

  • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • ITIL (Version 5) Foundation Reference Card
    • ITIL Lifecycle Reference Guide
    • Research Paper - WhatIs? ITIL (Version 5)
    • Learner Personal Action Plan
    • Memory exercises, study aids, and sample exams
    • Instructor-led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments 
  • In-class exam preparation
  • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
  • PeopleCert Plus Annual Membership (optional)

Prerequisites: 

  • Complete pre-class reading assignment
  • A valid ITIL 4 Foundation certification is required

Certification: Learners earn their ITIL (Version 5) Foundation certificate by achieving a passing score (65%) on a 30-minute, 20-question closed-book examination. 

Professional Education Hours: Individuals attending this class will earn 8 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership can log continuous professional development (CPD) points against their certificate in PeopleCert's Continuing Professional Development (CPD) program to satisfy the program’s renewal requirements.

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Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all IT Service Management experts, ITIL Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

 Course Logistics:

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions.

ITIL® (Version 5) Foundation Certification Course Outline

ITIL® (Version 5) Foundation introduces the core principles of modern service management and digital product and service management (DPSM). Learners build a practical understanding of how services, products, value streams, governance, continual improvement, and AI governance fit together to improve outcomes and customer experience across technology and business teams.

This course outline covers key ITIL terms, the four dimensions, the product and service lifecycle, the ITIL value system, value stream identification and mapping, and how ITIL connects to DevOps and PRINCE2.

Module 1: Setting the Stage: Why ITIL Version 5?
  • The evolution of ITIL from v3 to ITIL 4 to Version 5
  • Key drivers behind ITIL Version 5: digital transformation, AI, and modern service complexity
  • How Version 5 differs from ITIL 4 — a structured comparison
  • What stays the same vs. what has changed
  • The value proposition of the ITIL Foundation Bridge pathway
Module 2: Digital Product and Service Management - New Concepts
  • Shift from service management to digital product and service management
  • Understanding digital products: definition, lifecycle, and value creation
  • Evolution of the service relationship model in ITIL® Version 5
  • New and updated key concepts: co-creation, digital value chains, and product ownership
  • The role of AI and automation in the Version 5 service model
Module 3: The ITIL System - Updates to the Core Model
  • Updates and refinements to the ITIL Value System in Version 5
  • Changes to guiding principles and their application in digital contexts
  • Evolution of the service value chain activities
  • How continual improvement is positioned in Version 5
  • Governance integration within the ITIL Version 5 system
Module 4: Updated ITIL Practices - What's New and Why It Matters
  • Overview of changes to ITIL management practices in Version 5
  • New practices introduced in Version 5 and their purpose
  • Updated practice descriptions: scope, purpose, and activities
  • Practices most relevant to digital product management and AI-enabled services
  • Practical application: mapping practice changes to real organizational scenarios
Module 5: Organizational Readiness and Practical Application
  • Applying ITIL Version 5 in organizations transitioning from ITIL 4
  • Aligning ITIL Version 5 with broader governance frameworks (COBIT, ISO, NIST)
  • Supporting digital transformation journeys with the updated ITIL model
  • Common organizational scenarios and how Version 5 addresses them
  • The progression path: beyond Foundation to ITIL Version 5 advanced certifications
Module 6: Exam Readiness and Practice
  • Overview of the ITIL Foundation Bridge (Version 5) examination structure
  • Key concept review: high-priority exam topics from all modules
  • Practice question workshop with discussion and rationale
  • Examination techniques and time management strategies
  • Final Q&A and readiness confirmation

➤ Press Release: ITSM Academy Announces Launch of ITIL (Version 5) Foundation Training in the United States

 
 ITSM Academy, a PeopleCert Authorized Training Organization (ATO), delivers ITIL (Version 5) Foundation training as live, instructor-led virtual classes scheduled for U.S.-based learners and teams. Classes run in U.S. time zones and include the official exam voucher.
 
1 Both the ITIL 4 Foundation and ITIL (Version 5) Foundation certificates are recognized as a prerequisite for advanced courses in the ITIL (Version 5) qualification scheme.   

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