Webinar Archives
The Metrics Of Shift Left
Feb 18th 2021
Presenter: Jeff Rumburg, Managing Partner, MetricNet
Organizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from
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Modern Skills for the IT Professional
Jun 21st 2018
Presenter: Donna Knapp, ITSM Academy
The Digital Transformation is real! To adapt, IT professionals need to transform their own skillset to become more multi-dimensional by gaining both d
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