Webinar Archives
A Seat at the Table
Oct 8th 2020
Presenters:
-Donna Knapp, Curriculum Development Manager, ITSM Academy
- Mark Blanke, CEO, OwlPoint
- Fred Silva, Director - Digital Solutions Delivery, SAIC
- Paul Edmisten, CIO,
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Innovate ITIL with DevOps
Oct 20th 2018
Presenter: Sean Mack, CEO, xOps
There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this sup
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The Art & Science of Updating ITIL®
May 17th 2018
Presenters: The AXELOS Team
AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's
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State of ITSM and DevOps 2018, with Donna Knapp
Feb 15th 2018
Complimentary Webinar - Thursday, February 15 at 11:00 am ET
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Both IT service management (ITSM) and DevOps are at cr
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ITSM Roles in an Agile and DevOps World, with Donna Knapp
Jul 20th 2017
Complimentary Webinar - Thursday, July 20, 2017
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Have you ever wondered how ITSM roles fit into an Agile and
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