Webinar Archives

Fright Night - What Went Wrong and Why

Fright Night - What Went Wrong and Why

Oct 20th 2022

Presented by: Jeff Jensen, Founder & Principal @I Train IT Leaders Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University Jon Leighton, Head of Cu … read more
What Would Deming Do?

What Would Deming Do?

May 19th 2022

Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past … read more
State of ITSM and... 2022

State of ITSM and... 2022

Jan 20th 2022

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to h … read more
Service Management Transformation @BMC

Service Management Transformation @BMC

Oct 21st 2021

Presenter: Blaine Bryant, Senior Director IS&T Service Governance, BMC Join us as Blaine highlights how BMC IS&T organized to enable and accelerate its digital service management strategy wi … read more