State of ITSM and... 2025: Trends and Insights for the Year Ahead Jan 16th 2025 Presenter: Donna Knapp, Curriculum Development Manager Join us for our highly anticipated annual webinar, The State of ITSM in 2025, where we explore the latest trends, challenges, and oppo … read more
Optimizing Value Streams and Processes with AI Oct 17th 2024 Presenter: Donna Knapp, Curriculum Development Manager Often when exploring the applicability of AI to ITSM the examples relate to how to alleviate the toil or manual effort associ … read more
How AI will Affect ITSM Programs May 17th 2024 Presenter: Mark Hinkle, CEO & Founder, Peripety Labs Mark will guide us through the transformative impact of Artificial Intelligence (AI) on ITSM programs, tracing its evolution f … read more
Executive Buy-in for your ITSM program Feb 15th 2024 Presenter: David Cannon & Ken Jarvis, PeopleCert Getting executive buy-in is one of the most important dependencies of every ITSM project. It’s also one of the biggest challenges. This webin … read more
State of ITSM and... 2024 Jan 18th 2024 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to asses … read more