Managing the Flow of Feedback Aug 18th 2022 Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers. … read more
ITIL Hacks That Work! Jul 21st 2022 Presenter: Jeff Rumburg, CEO and Managing Partner of MetricNet ITIL is now a multibillion-dollar industry. ITIL training, certification, and audits are just some of the many ways you can immerse yo … read more
Employability with ITIL4 – New Industry Trends Nov 18th 2021 Presenter: Gaurav Shekhar of University of Texas at Dallas Employability with ITIL4 – New Industry Trends What will be discussed: latest employment trends how the industry is … read more
Putting the Go in Governance Sep 16th 2021 Presenter: Greg Sanker, Senior IT Leader Ever wondered why ITSM success is much harder in real life than in theory? We all know that Leadership, Governance and Practices are key components. And th … read more
Making the Transition: ITIL v3 to ITIL 4 Aug 19th 2021 Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to fig … read more