Webinar Archives
Putting the “People” Back in People, Process and Technology
Posted by Cid Tyer on Sep 15th 2015
With the growth of technology and the rise of process to get things accomplished, we often leave out the key part of "People, Process and Technology"--the "People". The common element in any organi
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How to Get It Going With Little or No Budget
Posted by Cid Tyer on Jul 15th 2015
In this webinar you will learn how to get CSI started and accepted into your culture. You will learn tips and tricks for making small incremental improvements that go a long way toward your Continu
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Generational Dynamics in Service Management
Posted by Cid Tyer on Jun 17th 2015
If you’re like most companies, you likely have 3-5 Generations on your teams. Come laugh and hear tips on how to attract and integrate the Millennials & Boomlets into your Service Management Teams
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Secrets of a ScrumMaster: Agile for the Service Desk
Posted by Cid Tyer on May 20th 2015
Can agile concepts be applied to the service desk? Absolutely! This session describes the benefits of agile practices and provides a brief introduction to Scrum – an agile way to handle complex pro
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Agile Transformation at the United States Postal Service
Posted by Cid Tyer on Feb 18th 2015
The postal business is changing at a rapid pace and the Postal Service must continue to change quickly to remain relevant and competitive in the marketplace. The Postal Service implemented the Agi
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