Webinar Archives
A Practitioner's Perspective
Apr 20th 2023
Presenter: Michael Weaver, Director - GSMO Governance Controls & Improvements
Join us for practitioner Mike Weaver's take on topics such as guiding principles of an organization & their application,
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Putting the People back in PPT
Mar 16th 2023
Presenter: Mike Cardinal, Director BPMO - US, Thirdera
When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in
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Fright Night - What Went Wrong and Why
Oct 20th 2022
Presented by:
Jeff Jensen, Founder & Principal @I Train IT Leaders
Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University
Jon Leighton, Head of Cu
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ESM and the Big Re-Think
Sep 15th 2022
Presenter: John Worthington, Principal and Certified USM Coach - MyServiceMonitor, LLC
The shift to enterprise service management is increasing complexity, but fortunately giving new life to some ol
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Managing the Flow of Feedback
Aug 18th 2022
Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy
Value streams are getting a lot of attention these days, as organizations work to optimize the flow of value to their customers.
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