State of ITSM and... 2022

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy

As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to hear about the top issues facing enterprise IT organizations in 2022 as they struggle to modernize their IT service management (ITSM) capabilities, and align their ITSM practices with Agile, Lean, DevOps and Site Reliability Engineering (SRE) ways of working. Learn also how you can upskill your teams in an effort to avoid getting stuck in the middle of your transformation efforts.

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