State of ITSM and... 2021

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy

To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiatives in the wake of COVID-19, and gear up for (fingers crossed) growth in 2021, IT organizations have a tremendous opportunity to leverage lessons learned and forge a new road ahead.

Join us to hear about the top issues facing enterprise IT organizations in 2021 as they strive to modernize their ITSM processes, scale their Agile, Lean, DevOps and Site Reliability Engineering (SRE) practices, and handle the associated culture change. Learn about the value of aligning these different frameworks and the latest on upskilling your teams.

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