Webinar Archives
Digital & IT Strategy - Go Fish!
Jul 15th 2021
Presenter: Mark Bradley, Senior Product Manager, Flexera
Go Fish!
Digital transformation is a very hot topic, and there are tons of webinars, podcasts, etc. But we were not finding any that
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Where? Oh Where, Have my Processes & Roles Gone?
Jun 17th 2021
Presenter: Michael Cardinal, Service Delivery, Thirdera
A common misconception around ITIL 4 is that processes and roles no longer are important #incorrect.
The need to continually improve has alw
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Three Things Unisys got Right during the Pandemic
May 20th 2021
Presenter: Weston Morris, Unisys
Unisys helped 12 million people to work from home in just a few weeks. Our recipe included three things that we did right. However, to achieve true Experience Parity
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SRE is a Service Management Framework
Apr 15th 2021
Presenter: Jayne Groll, Former CEO of DevOps Institute
Site Reliability Engineering (SRE) is rising quickly as the most innovative approach to IT Service Management (ITSM) since the early days of IT
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An Introduction to SIAM
Mar 18th 2021
Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services
Service Integration and Management (SIAM) has long been used “across the pond” to help organiza
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