ITIL 5 Foundation Course - Accredited

Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle.

ITIL Foundation (Version 5) provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience.  

This 16-hour certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance. 

Audience: ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.

Course Objectives: The learning objectives of ITIL Foundation (Version 5) include an understanding of:

• Key concepts of digital product and service management
• How value is co-created with consumers and partners
• The ITIL product and service lifecycle model
• The ITIL value system
• The ITIL value chain
• The four dimensions of service management
• The role of ITIL practices
• The ITIL guiding principles

ITSM Academy's ITIL Foundation (Version 5) class includes experiential assignments, GAME ON! An Interactive Learning Experience^® and access to ITSM Academy’s Learner Portal.

Memory exercises, study aids, and games are also included to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a '"just-for-fun" crossword puzzle. Some are completed as interactive in-class exercises, and some are utilized as homework.

Enhanced in-house by the ITSM Academy content team, our course covers all the material specified in the ITIL Foundation (Version 5) Syllabus and prepares attendees to successfully achieve their ITIL Foundation certification.

Course / Student Materials:

• Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
• Digital learner manual (excellent post-class reference)
• ITIL Foundation Reference Card
• Research Paper
• Learner Personal Action Plan
• Memory exercises, study aids, and sample exams
• Instructor-led education and exercise facilitation
• GAME ON! An Interactive Learning Experience^®
• Participation in unique in-class assignments 
• In-class exam preparation
• Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)
• PeopleCert Plus Annual Membership (optional)

Prerequisites: 

• Complete pre-class reading assignment
• Familiarity with some aspect of IT management, product management, service management, or experience management is recommended.

Certification: Learners earn their ITIL Foundation (Version 5) certificate by achieving a passing score (65%) on a 60 minute, 40 question closed-book examination. 

Professional Education Hours: Individuals attending this class will earn 16 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership, can log continuous professional development (CPD) points against their certificate in PeopleCert's Continuing Professional Development (CPD) program to satisfy the program’s renewal requirements.

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all IT Service Management experts, ITIL Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

 Course Logistics:

• Live, Virtual Classroom: Log in with the instructor and the other students - no travel! 
• Available through our Courseware Licensing Program
• All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions.

¹ Both the ITIL 4 Foundation and ITIL Version 5 Foundation certificates are recognized as a prerequisite for advanced courses in the ITIL Version 5 qualification scheme.