Read the Agile Service Management® Guide
The white paper that started a movement...
Agility does not happen overnight. Moving an organization to an Agile mindset and an Agile Service Management approach takes practice and perseverance. Identifying an organization’s “just enough” level takes time and experience. Changing the thinking and behavior of individuals takes repetition, openness and patience. Embracing the Scrum values of Commitment, Focus, Respect, Openness and Courage is essential. Wherever you are in your Agile Service Management journey, remember that it is important to understand what it means to “be agile” before you attempt to “do agile (or Scrum).”
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