Modern Skills for the IT Professional Jun 21st 2018 Presenter: Donna Knapp, ITSM Academy The Digital Transformation is real! To adapt, IT professionals need to transform their own skillset to become more multi-dimensional by gaining both d … read more
The Art & Science of Updating ITIL® May 17th 2018 Presenters: The AXELOS Team AXELOS has announced plans to update the world’s most widely-adopted framework for service management. This session summarizes the update and discusses ITIL's … read more
Service Portfolio - Preparing for the Future of your Organization May 17th 2018 Presenter: Michael Cardinal The key to effective Service Management is the definition and management of services. And the key to managing services is a robust Service Portfolio and Service Portfolio … read more
Reimagining IT Change Management for DevOps & Cloud Apr 18th 2018 Presenters: JT Giri, CEO & Co-founder, nClouds and Clive D’Souza, Global Head of Business Development - Service Catalog, Amazon Web Services Cloud computing is delivering faster ide … read more
CSI - Status Quo or Status Whoa? Mar 14th 2018 Recording (click image below) Slide Deck (click image to the right) Presenter: Brad Utterback, ITSM Consultant and Trainer Whoa is often used to "stop" motion. But it is also an i … read more