Tech Requirements

Learner Portal - my.itsmacademy.com

  • Course Access Key provided in your Welcome email titled Save this email - Welcome to ITSM Academy's Class...

Virtual Classroom (virtual classes only, Zoom)

Web Exam Registration and Exam (select classes only)

At a minimum you will need a personal computer, access to the internet, and a webcam to take an online exam. Use the following links to test your system for compatibility with the exam platform associated with your specific exam.

  • PEOPLECERT (ITIL 4, DevOps and Agile Service Management Classes) - PC | MAC
  • Gauge / TestCOM (CPDE, ITSM for DevOps, and VSMF Classes) – technical requirements

General Technical Requirements

To ensure a positive overall experience, please check to see that your computer meets the following minimum system requirements:

  • High speed internet DSL/Cable (not dialup)
  • Latest version of
    • Google Chrome, Firefox, Safari or Internet Explorer
    • Media Player
    • Adobe Acrobat Reader (free) – strongly recommended – other PDF readers may not support the full functionality and interactive features of our digital learner manuals
  • Headset (virtual classes)
  • Webcam (web-based exam)

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