In this 16-hour certification course, you'll explore the key principles and practices of Service Integration and Management (SIAM™), including how to integrate and manage services from multiple suppliers effectively. You'll learn about the roles, responsibilities, and processes essential for delivering cohesive service management in complex environments. Whether you're new to SIAM or looking to enhance your service management expertise, this course provides the foundational knowledge you need to succeed.
Audience: SIAM Foundation training is essential IT professionals, service managers, consultants, and anyone involved in managing or integrating services from multiple suppliers. It's ideal for individuals working in multi-vendor environments or those responsible for service management, procurement, or supplier relationship management. The course is also beneficial for those looking to understand how to implement and optimize SIAM practices within their organization.
- Understand the main concepts and processes of SIAM that are used in organizations
- Establish a SIAM ecosystem in order to better organize the organization’s resources
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes
- Reduce risks associated with Integrated Services and the SIAM ecosystem
- Connect different practices with SIAM to boost and improve the organization’s service provision
- Integrate services by using different structures based on SIAM practices and methodology
- Recognize the key stages of SIAM implementation in order to better plan its roll-out
- Determine SIAM roles and responsibilities in processes and the organization
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity
ITSM Academy's SIAM Foundation class includes experiential assignments, GAME ON! An Interactive Learning Experience® and access to ITSM Academy’s Learner Portal.
Also included are memory exercises and study aids, designed to reinforce key vocabulary and concepts and familiarize learners with the exam question style. They include: fill in the blank, matching, and exam prep questions, along with a '"just-for-fun" crossword puzzle. Some are completed as interactive in-class exercises and some are utilized as homework.
Course / Student Materials:
- Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
- Digital learner manual (excellent post-class reference)
- Sample documents and templates
- The SIAM Reference Card
- Service Integration and Management (SIAM™) Foundation Body of Knowledge 2020 (second edition)
- Learner Personal Action Plan
- Memory exercises, study aids and sample exams
- Instructor led education and exercise facilitation
- GAME ON! An Interactive Learning Experience®
- Participation in unique in-class assignments
- In-class exam preparation
- Exam voucher, which includes access to a official digital eBook (upon redeeming voucher)
Prerequisites:
- Complete pre-class reading assignment
- Familiarity with IT and IT services is recommended
Certification: Learners earn their SIAM Foundation certificate by achieving a passing score (65%) on a 60 minute, 40 question examination.
Professional Education Hours: Individuals attending this class will earn 16 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.
Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.
Instructors: As with all ITSM Academy training, our instructors are all IT Service Management experts, ITIL 4 Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.
Course Logistics:
- Live, Virtual Classroom: Log in with the instructor and the other students - no travel!
- Available through our Courseware Licensing Program
- All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below
Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.
