The ITIL® 4 Specialist: Sustainability in Digital & IT training course is part of a stream of modules that extend the ITIL 4 framework. These Extensions Modules provide organizations with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact operations.

ITIL 4 Specialist: Sustainability in Digital & IT is a 24-hour, case study-based course introducing the practical steps required to develop and implement a sustainability strategy, as well as the skills needed to enable an organization to deliver value by introducing sustainability practices. We explore how service organizations can address the challenges associated with achieving sustainability in a volatile, uncertain, complex and ambiguous (VUCA) environment, along with the role of digital technology in sustainability.

This course also explores how the following ITIL 4 practices support sustainability: organizational change management, workforce and talent management, strategy management, software development and management, supplier management, knowledge management, project management, and infrastructure and platform management.

Prerequisites:

Complete pre-class reading assignment
Attend accredited training course (mandatory)

Course Objectives: Gain an understanding of:

The key concepts of sustainability
The value, benefits, costs, and risks of sustainability
How digital and information technology support sustainability
How to plan sustainability for an organization
How organizational sustainability is assessed, maintained, and improved

Course / Student Materials:

Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools

Digital learner manual (excellent post-class reference)
Reference Card
Learner Personal Action Plan
Memory exercises, study aids and sample exams

Instructor-led education and exercise facilitation
Participation in unique case study-based assignments
GAME ON! An Interactive Learning Experience®
In-class exam preparation
Exam voucher, which includes access to a digital edition of ITIL® 4: Sustainability in Digital and IT (upon redeeming voucher)
PeopleCert Plus Annual Membership (optional)

Come ready to participate in lively discussions about improvements, benefits and challenges.

Professional Education Hours: Individuals attending this class will earn 24 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership, can log their certificate in PeopleCert’s Continuing Professional Development (CPD) program to satisfy program requirements.

Audience: The target audience for ITIL 4 Specialist: Sustainability in Digital and IT include:

IT/Digital/Service Strategists
Service Designers/Architects
Product/Service Managers
ITSM Managers and aspiring ITSM Managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Existing ITIL 4 qualification holders wishing to develop their knowledge

Certification: Learners earn their ITIL 4 Specialist: Sustainability In Digital & IT certification, which meets one of the requirements toward earning your ITIL Master designation – read more.

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Instructors: As with all ITSM Academy training, our instructors are all IT Service Management experts, ITIL 4 Managing Professionals with years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real-world stories and scenarios. Utilizing the highest quality content, this training style encourages active group participation. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

Course Logistics:

Live, Virtual Classroom: Log in with the instructor and the other students - no travel! *coming soon*
Available through our Courseware Licensing Program
All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below