ITSM Academy has been proudly developing, delivering, and licensing ITIL training since 2004. As a Strategic Partner of PeopleCert, we are #InTheKnow and ready to go! Register for ITIL Foundation in our Public classroom or see all ITIL classes.
All ITIL courses are available in our open enrollment classrooms, as dedicated training for you and your team, and – for qualifying organizations – through our Courseware Licensing program. We also offer a variety of ITSM-based workshops, including custom courses, which are not listed with the public classroom offerings below. Reach out to our team via the chat to learn more.
We have loads of resources on ITIL, including blogs, debrief documents, downloadable posters, webinar recordings, and “Ripped From the Classroom” research papers. Click here for ALL THINGS ITIL.
ITIL (Version 5) is the latest evolution of the globally recognized ITIL framework for digital product and service management (DPSM). It expands guidance across AI-ready governance, unified product and service lifecycle management, and experience-driven value delivery while remaining backward compatible with ITIL 4.
The ITIL (Version 5) Foundation exam goes live on February 12, 2026.
Yes. ITSM Academy is offering scheduled ITIL (Version 5) Foundation classes in the United States beginning February 2026.
ITSM Academy has scheduled public ITIL (Version 5) Foundation classes beginning February 2026 in the United States. Additional ITIL (Version 5) modules will be scheduled as they are released.
We are actively rolling out ITIL (Version 5) training courses as they become available. In the interim, download the Introducing ITIL (Version 5) deck.
Advanced classes will include:
See the ITIL (Version 5) certification path diagram on this page or visit the ALL THINGS ITIL page for breakdowns.
To achieve the ITIL Master designation, you must complete the ITIL Practice Manager, Managing Professional, and Strategic Leader tracks.
Your previous certification still holds value. See the Transition from ITIL 4 to Version 5 and Transition from ITIL 3 to Version 5 slides in our Intro to ITIL (Version 5) deck.
We encourage you to explore ITIL (Version 5) for modern practices and updated guidance.
Yes. ITIL (Version 5) is backward compatible with ITIL 4 and builds upon existing ITIL certifications. It represents an evolution rather than a replacement of prior versions.
Yes. Transition and bridge pathways are available for professionals who need ITIL (Version 5) certification alignment, including organizations responding to RFx requirements that reference the latest ITIL version.
ITIL 4 retains ITIL v3’s strengths while embracing modern practices like Agile, Lean, and DevOps.
More details can be found on our ALL THINGS ITIL page.
See the ITIL 4 certification path diagram on this page or visit the ALL THINGS ITIL page for breakdowns.
See the diagram on the page or visit the ALL THINGS ITIL page for breakdowns.
Check out our ITIL Cheat Sheet (Which class is right for me?).
Advanced classes include:
ITSM Academy offers both public and private classes. We also offer dedicated corporate deliveries.
Yes. See our ITIL Resources page for blogs, webinars, and guides.
Yes. ITIL provides publications aligned with certifications, plus access to practice guides via PeopleCert Membership.
Details are in our CPD Program Overview breakdown document.
Use your PeopleCert Membership account: login/info
Use our contact form, the chat on our website, or call us (954.491.3442) during business hours. We’re happy to help you choose the right course or plan a private delivery.
ITIL (Version 5) builds on the strengths of previous versions while aligning with today’s realities of digital product and service management (DPSM), experience, and transformation. The qualification scheme is designed to support practitioners, leaders, and organizations as they evolve how value is designed, delivered, and experienced.
The ITIL (Version 5) Managing Professional (MP) designation is aimed at IT practitioners and professionals working within technology and digital teams across the organization. This stream focuses on the practical and applied capabilities required to manage modern digital products and services, including how teams operate, collaborate, and deliver value across workflows and value streams.
ITIL (Version 5) Practice Certifications are practice-based modules grounded in the ITIL practice guides and delivered with an emphasis on application. These modules are designed as immersive learning experiences that include hands-on assignments, real-world scenarios, and practical guidance aligned to organizational maturity.
Reach out to your Academy team. Email us at info@itsmacademy.com, contact us online, or chat with us on the website. We’re here and happy to help!
Want to take a deeper dive? Read our Breakdown Documents on ALL THINGS ITIL page.
(Middle column in the image) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows.
(Right column in the image) recognizes the value of ITIL 4, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL SL demonstrates a clear understanding of how IT influences and directs business strategy. To obtain the designation ITIL 4 MP or ITIL 4 SL, the candidate must complete all modules in each stream, with ITIL 4 Strategist being a universal module for both.
(Left column in the image) Practice-based modules, based on the ITIL practice guides, are being rolled out by PeopleCert. These include bundled 3-day trainings with hands-on assignments using real-world scenarios and guidance on the ITIL 4 Maturity Model.