When Instructor-led ITIL Foundation Training (ILT) isn't an option, our ITIL Foundation elearning offers a flexible, self-paced path to build essential service management knowledge and skills, including:
- Understand service management fundamentals – Define what a service is, its components, and its value to stakeholders.
- Learn the ITIL Service Value System – Explore how services are created, delivered, and managed through key elements like the Service Value Chain and governance.
- Explore the four dimensions of service management – Gain insight into how organizations, technology, partners, and processes contribute to service success.
- Apply the ITIL guiding principles – Build a mindset for flexible, practical adoption of ITIL best practices.
- Use the Service Value Chain – Learn how value is co-created through interconnected service activities.
- Implement ITIL practices – Align service development and support with business strategy using ITIL 4 practices.
- Embrace continuous improvement – Discover how to iteratively enhance services and processes.
- Understand Service Level Agreements (SLAs) – Learn how SLAs support service quality and performance expectations.
- Track performance with metrics and KPIs – Measure IT service success using relevant metrics and performance indicators.
ITIL Foundation elearning is packed with 9 hours of engaging content designed to be:
- Interactive
- Self-paced
- Accessible across devices
- Optimized for mobile learning
- Enriched with real-world case studies
- Reinforced through practical exercises
Prerequisites:
- This course does not require any existing knowledge of the ITIL framework
- There are no mandatory prerequisites for the exam
- This course serves as the prerequisite for all of the certification courses in the ITIL scheme
Elearning includes the ITIL Foundation Exam Voucher. With the purchase of the PeopleCert Plus Annual Membership you will also receive 1 FREE mock exam and 1 FREE exam retake.
Exam Details:
- Exam duration: 60 minutes.
- Exam format: closed book, multiple choice
- Exam delivery: online, webcam proctored | Read about online exams here
- Exam pass mark: 65% (26/40 questions)
Professional Education Hours: Individuals attending this class will earn 16 professional education hours (e.g., CPDs, PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable. Successful candidates with PeopleCert Plus Annual Membership, can log their certificate in PeopleCert's Continuing Professional Development (CPD) program to satisfy program requirements.
Access will be provided within 8 business hours and expires from date issued.
Please Note: Once eLearning access has been granted, we are unable to offer refunds. We encourage you to review all course details and preview materials before purchase.
