While we always recommend learners attend our live, virtual training, we understand that time constraints don't always make that possible. This course will soon be available to self-study. Please click here for more information.

Join us to gain a solid understanding of the beneﬁts of implementing AIOps in your organization, including common challenges and key steps in ensuring valuable and successful integration of artiﬁcial intelligence in the day to day operations of information technology solutions.

AIOps Foundation aims to cover the origins of AIOps, including the history behind the term, patterns that preceded it, and the technology context in which it has evolved. Candidates will gain an understanding of the processes of combining big data analytics, machine learning algorithms, automation, and optimization into a single platform.

This course addresses key principles and foundational concepts along with the core technologies of AIOps: big data and machine learning. AIOps Foundation validates learners’ understanding of how and why digital transformation, together with the evolution of machine learning, have brought about the rise of AIOps as an indispensable tool in today’s IT Operational landscape. Core technologies of machine learning and big data will be discussed, as well as the basic concepts of artiﬁcial intelligence, different types of machine learning models that can be implemented, and the relationship between AIOps and MLOps, DevOps and Site Reliability.

Course culminates with an independent exam. Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the AIOps Foundation Certificate.

Class also includes experiential exercises, GAME ON! An Interactive Learning Experience^® and access to ITSM Academy's Learner Portal.

Objectives: At the end of the course, the following learning objectives are expected to be achieved:

Clear understanding of the history, origins and current developments of AIOps
Define and comprehend basic concepts and key principles within AIOps
Understand general concepts of big data and artificial intelligence, and how they relate to AIOps
Recognize the relationship between AIOps and MLOps
Understand the effectiveness of AIOps deployment and possible benefits
Understand the changes in mindset, collaboration and skills for AIOps to be applied in your organization
Quantify outcomes of an AIOps implementation leveraging industry standard metrics
Understand usual challenges and opportunities of applying AIOps in the organization
Visualize the challenges, trends and ethical considerations organizations might face while deploying an AIOps initiative

Delivery: For 20 hours, our learners are immersed in material that is presented in a fun, practical manner using exercises, sample exam questions and real-world examples.

Anyone focused on IT Operations
Anyone interested in software in today’s IT landscape
AIOps Architects and Engineers
Business Managers, Stakeholders
Cloud Engineers
Data Engineers and Scientists
DevOps Engineers and Practitioners
IT Directors, Managers & Team Leaders
IT Security Analysts
Product Owners
Scrum Masters
Software Engineers
Site Reliability Engineers
System Integrators
AIOps Platform and Tool Providers

Professional Education Hours: Individuals attending this class will earn 18 professional education hours (e.g., PDUs, CPEs, CEUs) upon completion of this course. These professional education hours can be submitted to associations such as the Project Management Institute and ISACA, if applicable.

Instructors: As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, our trainers blend their real-life experiences into lively classroom discussion.

Trainers for this course are seasoned professionals, hold multiple DevOps, Agile and ITSM industry certifications and have successfully completed ITSM Academy's Observability Foundation Train-the-Trainer Program.

Course / Student Materials:

Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
- Digital Learner Manual (excellent post-class reference)
- Learner Personal Action Plan
- Sample documents, templates tools and techniques
- Study aids and sample exams
- Access to additional sources of information and communities - including the State of DevOps Report
Twenty (20) hours of instructor led training and exercise facilitation
Participation in our GAME ON! An Interactive Learning Experience^®
Participation in unique assignments designed to apply concepts
In-class exam preparation
Exam voucher

Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Terms of Use as indicated on the material.

Prerequisites: SRE Foundation, an understanding and knowledge of common SRE terminology, concepts, principles and related work experience are recommended.

Certification: Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the AIOps Foundation certificate. To purchase an exam only, please visit our Exam Voucher page and select the corresponding exam from the dropdown.

Classes Held In:

Live, Virtual Classroom: Log in with the instructor and the other students - no travel!
Available through our Courseware Licensing Program
All ITSM Academy courses, including this one, can you presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below

Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.