What Would Deming Do?

Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera

It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past provides valuable lessons that we can use to navigate the present, as well as guidance for the future. Many of the great historical thought leaders such as W. Edwards Deming provided words of wisdom and principles that are not only applicable to present, but in some ways profound. Join Donna Knapp and Michael Cardinal as they use the words of these thought leaders to discuss how, by studying the past, we can better understand the present, and where we’re heading in the future

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