Webinar Archives

Presenter: Mike Cardinal, Director BPMO - US, Thirdera When it comes to doing service management, we are often hyper focused on the technology, or even the processes that use the technology. But in … read more

Presenter: Donna Knapp, Curriculum Development Manager As we move into 2023, the pandemic is behind us (sort of), but that doesn’t mean we aren’t still feeling its effects. We simultaneously need to … read more

Presented by: Jeff Jensen, Founder & Principal @I Train IT Leaders Deborah McDaniel, Associate Director-Office of Information Technology @Rutgers University Jon Leighton, Head of Cu … read more

Presenter: Donna Knapp, ITSM Academy & Michael Cardinal, Thirdera It’s tempting to think that the problems and challenges that organizations are currently facing are unique. In reality, the past … read more

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy As we move into 2022, the pandemic persists, as does the pressure to keep up with the demand for digital innovation. Join us to h … read more