State of ITSM and... 2024

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy

As we enter a new year, it’s normal to wonder… what next? Before attempting to answer that question, it’s always useful to assess where you are and then start planning how to move forward. Join us for this annual webinar where we explore the top issues facing enterprise IT organizations. Our focus will be on organizations’ efforts to modernize their IT service management (ITSM) capabilities, along with efforts to align their ITSM practices with Agile, Lean, DevOps, and Site Reliability Engineering (SRE) ways of working. We’ll explore how upskilling your teams can help you to build the capabilities needed to embrace these tightly integrated ways of working and we’ll also, for the first time, bring AI into the mix. (How could we not?).

By attending this webinar, you earn 1 Continuing Professional Development (CPD) point.