Many of the courses in ITSM Academy’s course catalog are accredited certification courses. While ITSM Academy is your education provider, exams are managed and delivered through Examination Institutes (EIs). Examination Institutes deliver certification exams and maintain certification programs.
ITIL, DevOps Institute exams are managed by PeopleCert.
Certified Process Design Engineer (CPDE), ITSM for DevOps (ITSM4DO), Value Stream Mapping Fundamentals (VSMF) exams are managed through Gauge by Test.com.
PeopleCert (ITIL, DevOps, SRE)
Many ITSM Academy courses require a prerequisite certification. When taking a certification exam that has mandatory prerequisite(s), exam institutes will not release your results until you submit your prerequisite certificate(s). For privacy reasons, ITSM Academy cannot obtain a copy of a certification on behalf of our learners. You will need to work directly with PeopleCert.
You can purchase from our site, less expensively than the PeopleCert site, visit: Purchase an Exam Voucher.
Yes! Purchase PeopleCert Plus Annual Membership for free retakes, mock exams*, CPD points, and resources. *Mock exams not yet available for DOI products.
The PeopleCert Plus is a paid subscription (1-year or 3-year) that enhances your certification experience with added benefits:
Your membership can be purchased when you register for an ITSM Academy class; the option is in the dropdown. After class from our site or directly from PeopleCert during your exam registration process.
If you took your exam with PeopleCert, log into your account and navigate to ‘My Certifications’.
To verify your certifications on file (you do not need your candidate number), please visit the PeopleCert Successful Candidates Registry (SCR). This register provides details of individuals who have achieved a PeopleCert certification, including those who have previously passed an ITIL or DevOps Institute exam.
If you aren't appearing on the SCR, please contact PeopleCert directly. PeopleCert is the only Examination Institute (EI) that can provide replacement certificates. If you completed your exam with another EI or you are unsure which you completed your exam with, please contact PeopleCert support via chat or email at customerservice@PeopleCert.org. PeopleCert Help is available 24/7/365.
During registration, or later in your PeopleCert account, check the box under ‘My Certificates’ to be listed publicly.
Log into your PeopleCert account, enter your voucher code under ‘Register for your exam’, and follow the steps. Tip: Book early, reschedule if needed.
You’ll receive it via email from PeopleCert the week of your class. Tip: Check spam folders and make sure you check the right email account.
If your voucher is still valid and the exam isn’t scheduled, visit our renewal page for more info and processing.
New vouchers can be purchased directly here.
Use a PC or Mac, ensure a stable internet connection, and review the candidate guidelines. Test your setup 24 hours in advance via PeopleCert’s Web Based Exam Driver.
Try a library or an alternate location. As a last resort, contact us for a physical exam setup (fees will apply).
After registration, visit PeopleCert Help & Support for rescheduling, technical issues, and FAQs.
If you didn’t have PC+ Membership, purchase another voucher here. Allow 1-2 business days for processing.
Gauge/Test.com (CPDE, ITSM4DO, VSMF & XLA)
All ITSM Academy/Gauge classes provides one free retake. If you were not successful on your first attempt, log back into the platform and use your retake. If you would like to purchase additional exams, you can purchase another voucher. Allow 1-2 business days for processing.
Your instructor will provide a link on day one for sample and live exams.
Log in and run the browser test from the Main Portal Page. Scroll to the bottom for Browser Compatibility Check.
Contact ITSM Academy at exams@itsmacademy.com.
Privacy
I’m concerned about privacy. Why do the Exam Institutes require my personally identifiable information? Further, why do they need to see me during the exam?
The Exam Institutes and ITSM Academy are concerned about your privacy as well. We can assure you that once collected, this information is not distributed to any outside source, not even to ITSM Academy. Information, such as your Photo ID number is used to verify that it is you taking the exam, and not someone else, and also to ensure that no one but the people or organizations you choose can access your personal certifications. Visibility into your test space is required to ensure that there are no study aids or people that may aid with the exam within the vicinity. Keep in mind, these requirements are just like the ones you would have at a testing facility.