Many of the courses in ITSM Academy’s course catalog are accredited certification courses. While ITSM Academy is your education provider, exams are managed and delivered through Examination Institutes (EIs). Examination Institutes deliver certification exams and maintain certification programs.
ITIL, DevOps Institute exams are managed by PeopleCert.
Certified Process Design Engineer (CPDE), ITSM for DevOps (ITSM4DO), Value Stream Mapping Fundamentals (VSMF) exams are managed through Gauge by Test.com.
PeopleCert (ITIL, DevOps, SRE)
Many ITSM Academy courses require a prerequisite certification. When taking a certification exam that has mandatory prerequisite(s), exam institutes will not release your results until you submit your prerequisite certificate(s). For privacy reasons, ITSM Academy cannot obtain a copy of a certification on behalf of our learners. You will need to work directly with PeopleCert.
You can purchase from our site, less expensively than the PeopleCert site, visit: Purchase an Exam Voucher.
Yes! Purchase PeopleCert Plus Annual Membership for free retakes, mock exams*, CPD points, and resources. *Mock exams not yet available for DOI products.
The PeopleCert Plus is a paid subscription that enhances your certification experience with added benefits:
Your membership can be purchased when you register for an ITSM Academy class; the option is in the dropdown. After class from our site or directly from PeopleCert during your exam registration process.
If you took your exam with PeopleCert, log into your account and click on ‘My Certifications’.
For exams with other institutes, submit a copy or evidence to PeopleCert. You can verify your status using the AXELOS Successful Candidates Register.
If not listed, follow the instructions on that page, there is a Candidate Verification Form to download, complete, and email back to them.
If you earned your DOI cert prior to 2023, log into your PeopleCert account and go to ‘My Certifications’. If you certs are not showing, send an email to exams@itsmacademy.com. Please provide your full name as it would appear on your cert, with all the information you can about when/where you took the class, and who your instructor was. We will provide you with a letter for you to submit to PeopleCert who will review each request on a case-by-case basis. Once validated, PeopleCert will provide you with an official confirmation letter and digital badge.
Log into your PeopleCert account, enter your voucher code under ‘Register for your exam’, and follow the steps. Tip: Book early, reschedule if needed.
You’ll receive it via email from PeopleCert the week of your class. Tip: Check spam folders and make sure you check the right email account.
If your voucher is still valid and the exam isn’t scheduled, visit our renewal page for more info and processing.
New vouchers can be purchased directly here.
During registration, or later in your PeopleCert account, check the box under ‘My Certificates’ to be listed publicly.
Use a PC or Mac, ensure a stable internet connection, and review the candidate guidelines. Test your setup 24 hours in advance via PeopleCert’s Web Based Exam Driver.
Try a library or an alternate location. As a last resort, contact us for a physical exam setup (fees will apply).
After registration, visit PeopleCert Help & Support for rescheduling, technical issues, and FAQs.
If you didn’t have PC+ Membership, purchase another voucher here. Allow 1-2 business days for processing.
Gauge/Test.com (CPDE, ITSM4DO, VSMF & XLA)
All ITSM Academy/Gauge classes provides one free retake. If you were not successful on your first attempt, log back into the platform and use your retake. If you would like to purchase additional exams, you can purchase another voucher. Allow 1-2 business days for processing.
Your instructor will provide a link on day one for sample and live exams.
Log in and run the browser test from the Main Portal Page. Scroll to the bottom for Browser Compatibility Check.
Contact ITSM Academy at exams@itsmacademy.com.
Privacy
I’m concerned about privacy. Why do the Exam Institutes require my personally identifiable information? Further, why do they need to see me during the exam?
The Exam Institutes and ITSM Academy are concerned about your privacy as well. We can assure you that once collected, this information is not distributed to any outside source, not even to ITSM Academy. Information, such as your Photo ID number is used to verify that it is you taking the exam, and not someone else, and also to ensure that no one but the people or organizations you choose can access your personal certifications. Visibility into your test space is required to ensure that there are no study aids or people that may aid with the exam within the vicinity. Keep in mind, these requirements are just like the ones you would have at a testing facility.